고객과의 파트너십을 기대합니다
아직 질문이 있으신가요? 저희 직원이 성심껏 도와드리겠습니다.
반려동물은 어떻게 되나요?
We love them, and we’ll treat them like our own. Your special instructions are noted on our work order so the cleaning technician will know your wishes concerning your pets.
회사는 집 청소를 위해 누구를 고용하나요?
We only pick the best! Our cleaning technicians are experienced, trained, careful, reliable, and honest employees. We keep a close eye on our staff, and if they don’t love their job and care deeply about their performance, they don’t stick around. Our average employee tenure is three to six years, and some have celebrated 10 years of employment with us! We are proud of the culture we have built, and our employees are proud to be a part of our team. This sets us apart from the other cleaning companies around and our clients benefit from our unusually low turnover.
청소 기술자에게 팁을 주어야 하나요?
It’s not expected, but it is greatly appreciated for work well done. We have found it common for clients to tip at the end of each cleaning or make a larger tip at the end of the year. Please make sure money left as a tip is marked as such. Tips may also be added to your credit card payment. Please note that 100% of the tips go directly to the cleaning technicians performing the job.
청소가 휴일에 해당하면 어떻게 하나요?
We observe the following holidays:
New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day
If a routine cleaning falls on one of these holidays, we will contact you in advance to reschedule your cleaning. We work on many federal holidays. Unless you cancel service, you can expect us to arrive as scheduled, if your cleaning date falls on any holiday except those stated above.
초기 청소에 시간이 오래 걸리나요?
Yes. In order to bring your space up to our standard, the first cleaning will often take longer than the following visits so that we can give your space the 정기 청소서비스 it deserves and learn your home’s unique needs.
집 청소가 진행되는 동안 집에 있어야 하나요?
No, but it is certainly your preference. Most of our customers aren’t home but the vast majority purchase a lockbox or trust us with a key and alarm code. For additional security, all house keys are individually coded and secured in our office. (Click here on this link for the recommended lockbox).
매번 같은 청소 기술자를 보내시나요?
We make our best efforts to send the same cleaning techs each time. It’s the most efficient but we do not guarantee it. We are managing both our staff and clients’ needs which are constantly in flux. If you are sent an alternate cleaning technician, our staff have access to detailed information about your preferences and requests to ensure consistency of our services.
청소 서비스 비용은 어떻게 지불하나요?
Payments are due at the time of service. We will charge your credit card on file after your cleaning has been completed.